Returns & Refunds
Welcome to the VR2 Clothing Returns & Refunds page. We understand that sometimes a purchase may not meet your expectations, and we want to make the returns process as simple and hassle-free as possible. Please review the following information regarding our returns and refunds policy:
1. Eligibility for Returns:
We accept returns for eligible items within 30 days of delivery. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached. Items that do not meet these criteria may not be eligible for return.
2. Initiating a Return:
To initiate a return, please contact our customer support team at support@vr2clothing.com with your order number and details of the item(s) you wish to return. Our team will provide you with instructions on how to return your item(s) and issue a return authorization if applicable.
3. Return Shipping:
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining proof of postage for your records.
4. Refunds:
Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and a restocking fee may apply to certain returns.
5. Exchanges:
If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return. Exchanges are subject to availability, and we will do our best to accommodate your request. If the desired item is unavailable, a refund will be issued instead.
6. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will provide instructions on how to return the item for a replacement or refund, and we will cover the cost of return shipping.
7. Non-Returnable Items:
Certain items are non-returnable for hygiene reasons or due to their nature. These include but are not limited to:
- Intimate apparel (e.g., underwear, swimwear)
- Earrings and other pierced jewelry
- Personalized or customized items
8. Refund Processing Time:
Please allow 7-10 business days for your refund to be processed after we receive your returned item(s). Refunds will be issued to the original payment method used for the purchase.
9. Contact Us:
If you have any questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer support team at support@vr2clothing.com. We're here to assist you with any inquiries and ensure that your shopping experience with VR2 Clothing is nothing short of exceptional.
Thank you for choosing VR2 Clothing. We appreciate your business and strive to provide you with the best possible service and support.
